Thank you for emailing me regarding your visit to our school. I am sorry that this visit was spoiled by the teacher's outburst and I was very disappointed to hear it too. When I spoke to the teacher later in the day, she was upset herself and regretted the incident.
Obviously, this is not the way I want a situation dealt with and I am sure the teacher will ensure it does not happen again. XXX is usually a very happy school and I am proud of the good teacher/pupil relationships.
I understand your concerns and hope my comments will help. If I can help in any other way please do not hesitate to contact me.
No sé qué esperaba.